如果閣下不滿意所收到的貨品並要求退款，很抱歉我們不能接受任何產品的所有退換。如果該產品的風格、顏色和尺碼並不符合閣下的標準, 我們深表歉意，nʌmbə5 恕不接受以上的原因為退換的理由。請於下單及結賬時慎重考慮並檢查清楚。 如閣下對我們的產品有任何疑問，請直接與我們聯繫，我們的客服團隊很高興提供幫助。
• 退還貨品必須列明指定案件編號，貨品必須以其發貨前的狀態下退回 。
• 如有任何爭議，nʌmbə5 保留對所有退貨或換貨的最終決定權。
於 nʌmbə5 網頁內顯示的圖片已接近實物的顏色與狀態。礙於用戶的顯示屏幕各有不同效果，所以我們也不能保證顏色效果是否會有所偏差。敬請留意。
週一至週五上午10:00 – 下午6:00（香港GMT+8）
Exchange and Returns
If you discover a fault with the item(s) you have received, please Contact Us straight away and our Customer Service Representatives will try to resolve the issue for you as soon as possible.
If you are not satisfied with your items and ask for a refund, unfortunately we cannot readily accept all returns for any products. If the style, color and size does not meet your standard, we apologize that it will not be acceptable reasons. Please take this into consideration before you check out. If you have any questions about our product, please go to Contact Us , our Customer Service team is delighted to help.
Should you discover any faulty item(s) that you have received and wish to return them, please refer to the guideline below and Contact Us explaining the reason for your return request, within 7 days from receiving your order. NO returns will be accepted after this date. Initial shipping cost is non-refundable.
Once we authorize your return request, we will provide you with a case number for returning the order.
Exchanges/returns will be processed upon receipt of the regarding item(s). Acknowledgement of receipt will be sent electronically following the evaluation process, stating the outcome and whether the item is eligible for exchange or refund.
Your refund will be credited back to your account used to make the purchase. Refunds may take up to 14 days, depends on the card issuer’s or payment gateways’ refund processing time.
Exchange and Returns Conditions
If you are eligible to the above conditions, please refer to the following criteria as a guideline for our exchange/returns policy:
• Include our Return Item(s) in its original condition with your assigned Case Number. • Items must not be damaged. • Items must be in new/original condition with all labels and packaging attached. • Orders must be returned within 14 days from receiving your package. • All full price items are eligible for only a one-time exchange. • Exceptions and other conditions will be noted within the item description. • Evaluation process may take up to 14 days from receipt. • Sales/Discounted item(s) are not eligible for return. • All returns will be refunded in through your original form of payment. • Upon dispute, nʌmbə5 reserves the right to make the final decision on all return cases.
Excluded Return Items
• Accessories • Knitwear • Prints (Stationery) • Hats • Socks
We have made every effort to display as accurately as possible the colors of our products that appear on nʌmbə5. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
Please note that customers are responsible for all the fees involved for returning items. Therefore, it is recommended that the customer take necessary precautions by using registered and traceable services when returning the package.
We will provide you with a postal address for returning the package via email.
Incorrect item, missing item or faulty item
If you believe there is a fault with an item you have received, please contact us as soon as you discover the issue to start the exchange/returns procedure and we will do our best to resolve the problem. A replacement will be sent where the item is still available. Otherwise, you will get a refund after returning the product. Under these circumstances, the shipping cost of the replacement where items are missing, or the return shipment where an incorrect or faulty item has been received will be covered by nʌmbə5.
All sales and discounted orders are final and can not be cancelled. We do not accept returns or exchanges for sales, discounted and promotion items.
No cancellation, exchange or refund could be made once the orders are completed and confirmed.
For general enquiries/online enquiries, please go to Contact Us, our Customer Service team is on hand to support.
Business Hour : Monday-Friday 10:00am – 6pm (Hong Kong GMT+8)